QUALITY, FOOD SAFETY, OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEMS POLICY
QP 520-01, ed. 7
Quality and Food Safety Management Policy
05.03.2025
The management of “Euroterm” CJSC is strongly committed to taking measures aimed at the continuous improvement of the quality of its natural juices, jams, canned goods, and concentrates, meeting customer requirements, and supplying safe food by offering a wide range of high-quality products whose characteristics are acceptable to all interested parties.
The company’s management recognizes the importance of Quality and Food Safety Management and takes full responsibility for establishing and continually improving the integrated management system by ensuring its requirements are met.
The company is strongly committed to the belief that a successful food safety culture can only be achieved through adherence to safe working practices and procedures.
This policy is based on the following goals and principles:
- Ensure not only the availability of documented procedures on quality and food safety but also their application and continuous improvement.
- Produce and supply products that comply with quality and food safety standards, guaranteeing the integrity of products and processes, and meet all statutory and regulatory requirements of the Republic of Armenia, the EAEU, and other applicable international legal frameworks, including agreed customer requirements related to quality and food safety.
- Be goal-oriented, committed, and consistent in achieving customer satisfaction.
- Continuously develop leadership and management engagement, manage relationships between employees and internal/external stakeholders, and ensure collaboration among competent, authorized, and involved personnel.
- Ensure a process-based approach.
- Maintain proper sanitary and hygienic conditions in production areas.
- Promote and support shared values and beliefs of a food safety culture through practices that contribute to creating and maintaining a safe food environment.
- Make the food safety culture visible and measurable.
- Create a work environment where staff can freely communicate internal deviations.
- Perform periodic reviews of the effectiveness of the Quality and Food Safety Management System.
- Conduct management reviews, the effectiveness of which is measured, assessed, and validated through internal and external audits, customer feedback, and complaint analysis.
- Enhance risk-based management orientation at the plant.
- Establish and certify an integrated management system and ensure its continuous improvement.
- Promote the importance of quality, food safety, occupational health and safety, and environmental management principles among employees, ensure continuous development of professional knowledge and competence in food safety, including regular training on quality, sanitation standards, safety, and health protection.
- Clearly define roles and responsibilities and ensure effective cooperation among staff.
- Raise awareness of quality and food safety requirements among suppliers, contractors, customers, consumers, and other relevant interested parties.
- Ensure both internal and external communication.
- Set annual measurable quality and food safety objectives for all operations to ensure continuous improvement.
- Be committed to effectively managing food safety risks related to changes in products, processes, and technologies.
- Control food loss and waste.
- Continuously improve occupational health and safety and environmental management systems, comply with legal requirements, and protect the environment.
- Ensure staff competence in supporting FSMS and QMS.
- Promote this policy among company personnel through communication channels.
General Manager: Vahe Ghazaryan